Where To Begin

Where To Begin - Step 1:  Call us 231-747-0438

Planning a cremation can be overwhelming, but you are not alone in this. We’re here to support you throughout this journey and make this process one of love, healing, and life celebration. Below is some information to help you get started, but you can contact us at any time if you need help.

Within Hours

When a loved one dies at home or in a place that isn’t a healthcare facility, you’ll need to contact emergency personnel before they can be taken into our care. If your loved one was under medical care, it’s a good idea to call their physician as well.

If your loved one dies in a healthcare facility, they will notify the proper authorities, including the funeral home you have chosen to care for your loved one if they know that information.

This part of the process is often the most emotional, and we are here to help and support you. If you’re not sure what to do, call us any time.

Within the First Few Days

You’ll want to notify close friends and relatives, both through personal phone calls as well as your loved one’s death notice. If this process is too painful for you, it’s absolutely okay to ask a trusted family member or friend to help you.

This also is the time to review any of your loved one’s preplanned cremation wishes and talk with a cremation specialist to begin planning their service. If your loved one did not plan in advance, you might want to start thinking about a few of the big choices you will need to make, such as:

  • The type of urn.
  • The location of their final resting place, whether you decide to keep them within your home, spread them in a cherished location, or inter them in a garden, statue, or other memorial property.
  • Any religious services you will need, such as clergy or spiritual leaders.
  • The types of services you want, such as a memorial service, graveside service, reception, etc.


These questions are just a starting point, and you don't need to know the answers right away. Check out our Do-It-Yourself section for help with creating a perfect service.

What to Expect When We Contact You

We will walk you through the cremation care process, so you know exactly what to expect. On our initial phone call, our cremation specialist will ask you several questions. We'd like to make this process as smooth and stress-free for you as we can. If you don’t know an answer, you can always get back to us later. Some of the questions we will ask:

  • Full legal name and home address
  • Social security number
  • Date of birth
  • Place of birth
  • Father's name
  • Mother's maiden name
  • Highest level of education
  • Occupation
  • Names and relationships of next of kin, and their phone numbers
  • Insurance policy information if using to pay for funeral expenses
  • Do it yourself


Please also have a recent photograph of your loved one.

Grace Cremations
Phone: (231) 747-0438
453 West Norton Avenue, Norton Shores, Muskegon, MI

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